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The Retirement Living Code of Conduct (the Code) is a voluntary industry code that sets out the standards of conduct for retirement living operators in Australia. The Code was developed by the Retirement Living Council, in collaboration with industry stakeholders, and is designed to promote and maintain high standards of resident safety, wellbeing and satisfaction.
The Code outlines 15 key principles that retirement living operators are expected to adhere to, including principles related to transparency, fairness, respect, safety, and communication. These principles cover a range of areas, including marketing and advertising, contracts and agreements, pricing and fees, and dispute resolution.
By signing up to the Code, retirement living operators commit to upholding these principles and implementing policies and practices that align with the standards set out in the Code. The Code is monitored by an independent Code Administrator, who is responsible for ensuring compliance with the Code and investigating any complaints or breaches.
The Retirement Living Code of Conduct is designed to provide a level of assurance to residents and their families that they can expect high standards of conduct and service from retirement living operators in Australia. It aims to promote transparency and accountability in the industry and to encourage retirement living operators to continuously improve their services and practices to meet the changing needs and expectations of residents.
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As Australians age, deciding where to live becomes a crucial choice. Retirement villages and aged care homes each offer unique benefits, but they cater to different needs. Understanding the distinctions between them can help you make an informed decision about your retirement lifestyle.
Connection, companionship and care: Why Norma chose retirement living
When Mrs Norma Parker lost her husband of more than 30 years in 2022, she faced a new chapter in life. Her family home, which once held the happy memories of a lifetime, was now a constant reminder of the person she missed most. Norma knew she wanted to move, but having never lived on her own before, she wanted to be somewhere with other people. Her son-in-law suggested retirement living, and specifically the nearby Resthaven Salisbury East Manor Gardens
Selecting a retirement village is one of the most important decisions for older Australians. The right village offers a combination of comfort, community, lifestyle, and support services to enhance your retirement years. Understanding key factors such as location, amenities, social programs, and financial considerations can help you make a confident choice.