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The Retirement Living Code of Conduct (the Code) is a voluntary industry code that sets out the standards of conduct for retirement living operators in Australia. The Code was developed by the Retirement Living Council, in collaboration with industry stakeholders, and is designed to promote and maintain high standards of resident safety, wellbeing and satisfaction.
The Code outlines 15 key principles that retirement living operators are expected to adhere to, including principles related to transparency, fairness, respect, safety, and communication. These principles cover a range of areas, including marketing and advertising, contracts and agreements, pricing and fees, and dispute resolution.
By signing up to the Code, retirement living operators commit to upholding these principles and implementing policies and practices that align with the standards set out in the Code. The Code is monitored by an independent Code Administrator, who is responsible for ensuring compliance with the Code and investigating any complaints or breaches.
The Retirement Living Code of Conduct is designed to provide a level of assurance to residents and their families that they can expect high standards of conduct and service from retirement living operators in Australia. It aims to promote transparency and accountability in the industry and to encourage retirement living operators to continuously improve their services and practices to meet the changing needs and expectations of residents.
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Retirement is the perfect time to prioritise health, wellbeing, and personal fulfilment. In response to growing demand, many Australian retirement villages are putting health and wellness at the heart of their communities, offering facilities, programs, and services that help residents live happier, healthier lives for longer.
Retirement villages in Australia offer more than just a place to live, they provide a lifestyle designed for comfort, independence, and social connection. These communities cater to older Australians seeking a balance between autonomy, security, and a vibrant social environment.
For many older Australians, retirement is not just about slowing down - it’s about connecting, sharing, and thriving in a vibrant community. Retirement villages are designed to support this lifestyle, offering far more than just a place to live. They provide a welcoming environment where friendships flourish and residents can enjoy a sense of belonging, purpose, and fun.
Downsizing to a retirement village is a popular lifestyle choice for older Australians looking to simplify, connect, and enjoy a low-maintenance way of life. While the thought of leaving a long-time family home can be emotional, retirement villages offer a secure and supportive environment where you can live independently, with just the right amount of assistance.
